MAVO Solutions (“we”, “us”, “our”) operates mavosolutions.com and related company pages (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to visitors of the Site and people who contact us by email, phone, WhatsApp, Viber, or SMS.
Who we are
MAVO Solutions is a software and digital company based in Prishtinë, Kosovo. Our contact details are: Behar Begolli, Prishtinë 10000; email info@mavosolutions.com; phone +383 48 535 145.
If you use a MAVO product that has its own website or app (for example MAVO Studio at mavostudio.co), that product may have a separate privacy notice. This policy covers the company hub Site unless a product page says otherwise.
Information we collect
Information you send us: when you email us, call us, or message us on WhatsApp, Viber, or SMS, we receive the content of your message and the contact details you use (such as email address or phone number).
Technical information: like most websites, our servers and hosting providers may automatically collect basic logs such as IP address, browser type, device type, referring URL, pages viewed, and timestamps. This helps us operate, secure, and debug the Site.
Cookies and similar technologies: we use necessary cookies to run basic Site functions. If you allow analytics cookies, we may collect aggregated usage information to understand traffic. See our Cookie Policy for details.
We do not require you to create an account on this Site. We do not knowingly collect special-category personal data through the Site.
How we use information
We use personal information to respond to inquiries, schedule visits or calls, discuss products and custom solutions, improve the Site, protect against abuse, and meet legal obligations.
We do not sell your personal information. We do not use contact messages for unrelated third-party advertising.
Legal bases
Where applicable privacy laws require a legal basis, we typically rely on: (1) legitimate interests — operating our business and responding to people who contact us; (2) consent — where you opt in to non-essential cookies; and (3) legal obligation — where we must retain or disclose information.
Sharing
We may share information with service providers who help us run the Site (for example hosting, email, analytics if enabled). They process data on our instructions.
We may disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset transfer — with appropriate safeguards where required.
Retention
We keep contact messages and related records for as long as needed to handle your request and for a reasonable business archive period, unless a longer period is required by law. Server logs are typically retained for a shorter operational window.
Security
We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure; please use judgment when sending sensitive details by email or chat.
International transfers
Our Site may be hosted or supported by providers outside Kosovo. Where personal information is transferred internationally, we take steps appropriate to the context and applicable law.
Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal information, and to object to certain processing. You may also have the right to lodge a complaint with a supervisory authority.
To exercise rights or ask a privacy question, email info@mavosolutions.com. We may need to verify your request.
Children
The Site is directed to businesses and professionals. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it where appropriate.
Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the Site after an update means you acknowledge the revised policy.